Step 1: Navigating to the Canned Responses Dashboard

The Canned Response feature is located in Facebook Messenger. Canned Responses only works on the website for Facebook Messenger and will not work in the app. 

1.  Click on the Pepper Google Chrome Extension. 

2.  Click "CRM". 

3.  Click on the Pepper Google Chrome extension once Messenger opens up. 

4.  Pepper will open the CRM. Your Canned Responses are located in the lower right hand corner or you can click on the paper airplane icon in the upper right hand corner to open your Canned Responses Dashboard in a new tab.

5.  Once Messenger opens up, you can also click on the paper airplane icon on the right hand side of your screen to open up your Canned Responses.

1.  Go to Messenger.com. 

2.  Log into your Facebook account. 

3.  Click on the Pepper Google Chrome extension once Messenger opens up. 

4.  Your Canned Responses are located in the lower right hand corner or you can click on the paper airplane icon in the upper right hand corner to open the Canned Responses Dashboard in a new tab.

5.  Once Messenger opens up, you can also click on the paper airplane icon on the right hand side of your screen to open up your Canned Responses.