Frequently Asked Questions

Getting Started Frequently Asked Questions

Can multiple Facebook accounts be used for one Pepper account?

Is there a discount if I want to sign up team member's onto Pepper?

What do I do if I accidentally signed up twice for Pepper and was billed twice?

See all Getting Started articles

Pepper Dashboard Frequently Asked Questions

Can I track the metrics of friend requests, response rates, etc?

Can I open multiple tabs of the dashboard and run multiple features simultaneously?

See all Pepper Dashboard articles

Find Leads Feature Frequently Asked Questions

Can I use the Find Leads feature in private and public Facebook groups?

Does Pepper start finding leads where I left off the last time?

Do I need to scroll down so Pepper can see more group members?

Why can I not select a Campaign?

See all Find Leads articles

Campaign Feature Frequently Asked Questions

How do I change the Outbound Message people receive?

Can I select or change the time interval for when friend requests are sent?

Why do I keep receiving a message from Pepper telling me Facebook prevented her from sending the person a friend request?

How many friend requests can I send in a day?

See all Campaign articles

Customer Relation Management Tool (CRM) Frequently Asked Questions

How do I add someone to my CRM?

Can the CRM schedule messages to be sent on a given date?

Will the CRM grow to be able to manage more information and update profiles with more details?

Why are my tags not showing in my CRM?

Can multiple team member's use the CRM?

What do I do when a person's profile picture is not loading in the CRM?

See all CRM articles

Broadcast Message Feature Frequently Asked Questions

How many Broadcast Messages can I send in a day?

What happens when there are 150 people in my tag, but I can only send 50 Broadcast Messages a day?

See all Broadcast Messages articles

Canned Responses Frequently Asked Questions

How do I know if my Canned Responses are working correctly?

Can I store videos or audio messages in the Canned Response feature?

Can I put links into the Canned Response feature?

What can I put in a Canned Response message?

See all Canned Responses articles

Remove Friends Frequently Asked Questions

If I remove a friend, will the person be added again?

See all Remove Friends articles

Account Settings Frequently Asked Questions

Can I pause my Pepper subscription and come back to it later?

What do I do when I forgot my password?

See all Account Settings articles

Affiliate Program Frequently Asked Questions

When do I receive my commissions?

How should I promote Pepper?

Why did I not receive my commissions?

See all Affiliate Program articles

Support Frequently Asked Questions

See all Pepper Support articles